Originally Posted by justpucky
I may actually need man to take care of me after all.... Here's the situation.
I sold my car before I deployed back in October of 2004. I owed my mother some money, had the mortgage and a home equity line. By the time I got back, I only had the Mortgage left. I paid off over $20,000 in debt, and had about $6,000 cash to buy a car with. I didn't want to finance anything.
My mother had this dealership she liked that has a excellent extended warenty (seriously it has covered EVERYTHING on her jeep up to 120,000 miles). So they had one car in my price range that could be covered under this warrenty. It was literally the day after I got back, I was still with my mother, I wanted to go home. I bought the car.
We asked for an alignment to be done before we left. (they said it was), and it is NOT in writing on my sales contract. I just went through a set of rear tires in 4,000 miles. One was down to steel braid. Outer edge wear only (Camber adjustment) Took it to a local auto service center for an adjustment (and new tires) Turns out the front is out of alignment too. Track arm is too bent to bring the alignment into tolerances. The rear of this vehicle (Hyundai Accent 2002) is not adjustable. To fix my tire problem I need to take it to a body shop.
So I have this warrenty that doesn't cover body work, even though the damage was done before they sold me the car. I have a car that is sooo F!cked up that it goes through tires every 4-5000 miles. And I dont' have the alignement agreement on the sales contract.
Does anybody know the Lemon Law? Can I get this resolved with the stealership I bought it from? I'll call them in the morning. Should I go to the Business manager, or start with my sales man?
Should I accept them fixing the car (they have a body shop) or accept credit on another car on their lot?
If I take my money back, I still loose what I paid for the warrenty, and my sales tax don't I?
Ok, i think I might be able to help you on this one seeing that I was a manager at a dealership for 3 years.
The problem that is going to be hard to overcome is that they arent going to know if the car was damaged before you left the sales floor or if it was cause by you. Seeing that the alignment was not included in the sales contract or an IOU, then they are not in any liabilities for it.
The lemon law only applies to new cars. SO since the car was used, it will not be covered under the lemon law. When you purchase a used car, you need to go by the phrase "caveat emptor" or buyer beware.
The only thing you may have to your advantage is that both you and your mother have purchased cars from there and they want to keep you as loyal customers.
What I recommend is to go to the sales manager of the used car dept and tell him the situation. Explain to him that you were promised this alignment and was told that it was done before you left. Ask him for a work order because they have to have one to have done the job. What a lot of people dont know is that the used car dept is a separate business or entity from the new car sales or service dept. They actually have to pay the service dept to have that work done, of course at a much much much lower rate than the normal customer would pay.
If he doesnt provide you with that, then you basically know that it was never done. I do recommend for you to go in there with a level head. Nicer people get more done for them than people that come in with attitudes. Trust me, I never helped people that were a holes to me, even if the dealership was at fault.
If none of that works, ask to speak to the general manager, which is the big boss. Tell them you are planning on contacting the Better Business Bureau if you arent helped out of this mess.
If you have anymore questions, feel free to ask.