I think I was a very STUPID Girl... (very long) - TwoWheelForum: Motorcycle and Sportbike forums
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post #1 of 30 (permalink) Old 08-09-2006, 06:28 PM Thread Starter
 
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I think I was a very STUPID Girl... (very long)

I may actually need man to take care of me after all.... Here's the situation.

I sold my car before I deployed back in October of 2004. I owed my mother some money, had the mortgage and a home equity line. By the time I got back, I only had the Mortgage left. I paid off over $20,000 in debt, and had about $6,000 cash to buy a car with. I didn't want to finance anything.

My mother had this dealership she liked that has a excellent extended warenty (seriously it has covered EVERYTHING on her jeep up to 120,000 miles). So they had one car in my price range that could be covered under this warrenty. It was literally the day after I got back, I was still with my mother, I wanted to go home. I bought the car.

We asked for an alignment to be done before we left. (they said it was), and it is NOT in writing on my sales contract. I just went through a set of rear tires in 4,000 miles. One was down to steel braid. Outer edge wear only (Camber adjustment) Took it to a local auto service center for an adjustment (and new tires) Turns out the front is out of alignment too. Track arm is too bent to bring the alignment into tolerances. The rear of this vehicle (Hyundai Accent 2002) is not adjustable. To fix my tire problem I need to take it to a body shop.

So I have this warrenty that doesn't cover body work, even though the damage was done before they sold me the car. I have a car that is sooo F!cked up that it goes through tires every 4-5000 miles. And I dont' have the alignement agreement on the sales contract.

Does anybody know the Lemon Law? Can I get this resolved with the stealership I bought it from? I'll call them in the morning. Should I go to the Business manager, or start with my sales man?

Should I accept them fixing the car (they have a body shop) or accept credit on another car on their lot?

If I take my money back, I still loose what I paid for the warrenty, and my sales tax don't I?

HELP...
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post #2 of 30 (permalink) Old 08-09-2006, 06:33 PM
 
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hmmm, i hate dealerships sometimes

i dont no what i would do in your case...put the ball in their court and see what they offer you. Consult maybe a lawyer or somthing and see what he or she says. I mean if they offer you credit on a new car its ur choice and it would prob be the good thing to do. I dont no if I would try to have that car fixed...

but thats just me
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post #3 of 30 (permalink) Old 08-09-2006, 06:43 PM
 
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Quote:
Originally Posted by justpucky
I may actually need man to take care of me after all.... Here's the situation.

I sold my car before I deployed back in October of 2004. I owed my mother some money, had the mortgage and a home equity line. By the time I got back, I only had the Mortgage left. I paid off over $20,000 in debt, and had about $6,000 cash to buy a car with. I didn't want to finance anything.

My mother had this dealership she liked that has a excellent extended warenty (seriously it has covered EVERYTHING on her jeep up to 120,000 miles). So they had one car in my price range that could be covered under this warrenty. It was literally the day after I got back, I was still with my mother, I wanted to go home. I bought the car.

We asked for an alignment to be done before we left. (they said it was), and it is NOT in writing on my sales contract. I just went through a set of rear tires in 4,000 miles. One was down to steel braid. Outer edge wear only (Camber adjustment) Took it to a local auto service center for an adjustment (and new tires) Turns out the front is out of alignment too. Track arm is too bent to bring the alignment into tolerances. The rear of this vehicle (Hyundai Accent 2002) is not adjustable. To fix my tire problem I need to take it to a body shop.

So I have this warrenty that doesn't cover body work, even though the damage was done before they sold me the car. I have a car that is sooo F!cked up that it goes through tires every 4-5000 miles. And I dont' have the alignement agreement on the sales contract.

Does anybody know the Lemon Law? Can I get this resolved with the stealership I bought it from? I'll call them in the morning. Should I go to the Business manager, or start with my sales man?

Should I accept them fixing the car (they have a body shop) or accept credit on another car on their lot?

If I take my money back, I still loose what I paid for the warrenty, and my sales tax don't I?

HELP...
Ok, i think I might be able to help you on this one seeing that I was a manager at a dealership for 3 years.

The problem that is going to be hard to overcome is that they arent going to know if the car was damaged before you left the sales floor or if it was cause by you. Seeing that the alignment was not included in the sales contract or an IOU, then they are not in any liabilities for it.

The lemon law only applies to new cars. SO since the car was used, it will not be covered under the lemon law. When you purchase a used car, you need to go by the phrase "caveat emptor" or buyer beware.

The only thing you may have to your advantage is that both you and your mother have purchased cars from there and they want to keep you as loyal customers.

What I recommend is to go to the sales manager of the used car dept and tell him the situation. Explain to him that you were promised this alignment and was told that it was done before you left. Ask him for a work order because they have to have one to have done the job. What a lot of people dont know is that the used car dept is a separate business or entity from the new car sales or service dept. They actually have to pay the service dept to have that work done, of course at a much much much lower rate than the normal customer would pay.

If he doesnt provide you with that, then you basically know that it was never done. I do recommend for you to go in there with a level head. Nicer people get more done for them than people that come in with attitudes. Trust me, I never helped people that were a holes to me, even if the dealership was at fault.

If none of that works, ask to speak to the general manager, which is the big boss. Tell them you are planning on contacting the Better Business Bureau if you arent helped out of this mess.

If you have anymore questions, feel free to ask.
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post #4 of 30 (permalink) Old 08-09-2006, 06:55 PM
 
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I don't think the lemon law applies just to new ones. That makes no sense. They're brand new! I think it applies to everything, or maybe just everything you get from a dealer.
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post #5 of 30 (permalink) Old 08-09-2006, 07:02 PM Thread Starter
 
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The service department did something. The reason we asked for the alignment was becuase while the car didn't pull, the steering wheel wasn't aligned with the front wheels. After I took care of the paperwork and picked the car up. The steering wheel was aligned with the wheels. But they didn't tell me that the car was damaged and unable to be brought into specs. (which is what I found out today)
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post #6 of 30 (permalink) Old 08-09-2006, 07:04 PM
 
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Quote:
Originally Posted by DLITALIEN
I don't think the lemon law applies just to new ones. That makes no sense. They're brand new! I think it applies to everything, or maybe just everything you get from a dealer.
Every state has different laws regarding lemon law. I forgot to think that she is in a nother state than Florida. In Florida, used cars are not covered by lemon law.

From the FL Lemon Law book.
"The Lemon Law program DOES NOT COVER USED CARS, vehicles that run only on tracks, off-road vehicles, trucks over 10,000 pounds gross vehicle weight, motorcycles, mopeds, or the living facilities of recreational vehicles. In order to find out if you could qualify for protection under the Lemon Law, please review the follow information."


One thing I do know about all state's lemon laws is that you have to give them reasonable chance to fix the vehicle and it has to have the same problem happen at a minimum of 3 occurences within a certain amount of time.
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post #7 of 30 (permalink) Old 08-09-2006, 07:06 PM
 
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Quote:
Originally Posted by justpucky
The service department did something. The reason we asked for the alignment was becuase while the car didn't pull, the steering wheel wasn't aligned with the front wheels. After I took care of the paperwork and picked the car up. The steering wheel was aligned with the wheels. But they didn't tell me that the car was damaged and unable to be brought into specs. (which is what I found out today)
It's easy to make the steering wheel straight and still have bad alignment.
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post #8 of 30 (permalink) Old 08-09-2006, 07:07 PM
 
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Quote:
Originally Posted by justpucky
The service department did something. The reason we asked for the alignment was becuase while the car didn't pull, the steering wheel wasn't aligned with the front wheels. After I took care of the paperwork and picked the car up. The steering wheel was aligned with the wheels. But they didn't tell me that the car was damaged and unable to be brought into specs. (which is what I found out today)

I know this is besides the point now because you already bought it, but I tell everyone that is buying a used car to get a Carfax report on the vehicle. If the dealer has nothing to hide, then he will gladly get you one. Most dealers have subscriptions to Carfax to cover their own arses.
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post #9 of 30 (permalink) Old 08-09-2006, 07:09 PM Thread Starter
 
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I know that, but the point I'm making here, is a response to bird saying that i need to find out if there is a service ticket and whether or not they are claiming the work was done. I asked for an alignment, they fixed the steering wheel. Service was involved.
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post #10 of 30 (permalink) Old 08-09-2006, 07:10 PM Thread Starter
 
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Quote:
Originally Posted by 99birdv6
I know this is besides the point now because you already bought it, but I tell everyone that is buying a used car to get a Carfax report on the vehicle. If the dealer has nothing to hide, then he will gladly get you one. Most dealers have subscriptions to Carfax to cover their own arses.
That's the issue here. I don't think the damage was ever reported. The service tech said it looked like a ditching. messed up the rear end, and the front Link was bent towing it out. It drove funny, they took it straight to a dealer to avoid the insurance / license / ticket BS. Used it as a drivable trade in.

If I can't prove the dealer knew of the damage, after I asked for the alignment I have no recourse. Even then I have very little.
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post #11 of 30 (permalink) Old 08-09-2006, 07:32 PM
 
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Quote:
Originally Posted by justpucky
That's the issue here. I don't think the damage was ever reported. The service tech said it looked like a ditching. messed up the rear end, and the front Link was bent towing it out. It drove funny, they took it straight to a dealer to avoid the insurance / license / ticket BS. Used it as a drivable trade in.

If I can't prove the dealer knew of the damage, after I asked for the alignment I have no recourse. Even then I have very little.

If they are a reputable dealer, they will work with ya. Especially on something so small like an alignment whcih will cost them max $50.
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post #12 of 30 (permalink) Old 08-09-2006, 07:43 PM Thread Starter
 
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Quote:
Originally Posted by 99birdv6
If they are a reputable dealer, they will work with ya. Especially on something so small like an alignment whcih will cost them max $50.
No, that's the problem. The front track arm needs to be replaced (can not be brought into spec). And the rear of this vehicle is not adjustable. To fix the camber the vehicle needs to go to a body shop for a frame adjustment.

I was willing to pay for the adjustment myself, but I don't have the time or money to deal with a bodyshop. Specifically when I asked for the alignement before I drove the car of the lot, and they said they'd done it.
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post #13 of 30 (permalink) Old 08-09-2006, 07:56 PM
 
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you can always try to "trade it in"
my sister had a 2000 Pontiac Grand Am that kept giving her trouble, and last year her cylinder head was leaking...so she took it to get appraised and they said the cost to fix it was worth more than her car was worth...so she decided to get a new car and she just traded hers in "as is" and the dealership didnt notice and she got a new car
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post #14 of 30 (permalink) Old 08-09-2006, 08:14 PM Thread Starter
 
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that's the back up plan, but I don't have the bike paid off yet, and would prefer to avoid another monthly payment. But I ran the numbers, and I can get 3750 for a trade in on the POS and if I wanted to avoid this fun I can get a brand new 2006 Chevy Aveo for 12595, or a 2007 Toyota Yaris for 13,375. I liked my last Toyota, and it's that one is a manual trans, where as teh Aveo's are all automatics.. That's worth $800 for me.
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post #15 of 30 (permalink) Old 08-09-2006, 08:17 PM
 
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have you threaten to sue if they don't take care of these problems?
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post #16 of 30 (permalink) Old 08-09-2006, 08:33 PM Thread Starter
 
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Right now I'm getting advice on how to handle it. I just found out about the frame at 1830 today. I'll contact them tomorrow and see how it plays out. But my mom recommended a gradual escalation. First be nice, see if they'll fix it. Then get not so nice, bring in the better business bureau, if that doesn't work, threaten the lawyer and the local newpaper. It's never good publicity to mess with a returning serviceman. And the happened literally the day after our plane landed in Muskegon.
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post #17 of 30 (permalink) Old 08-09-2006, 08:41 PM
 
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I bought a 1993 Honda Civic back in 1994 from a honda dealer and it turned out that the car had been in an accident and the whole front end had to be replaced. At first the dealership didn't want to replace the engine.....but in the end, I ended up getting a brand new engine with no out of pocket expense to me. Except for the rental car that I drove for a week or so. now I did happen to mention to the salesman that my aunt is a lawyer and I asked her for some advice. In Colorado, dealerships don't have to disclose previous history on the cars that they sale but I wasn't trying to hear that. Turned out that the dealership was listed in the black listing with the BBB. Needless to say, the military put that dealership off limits to military personal thanks to me! BTW, I didn't know you were in the military....
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post #18 of 30 (permalink) Old 08-09-2006, 09:33 PM
 
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Quote:
Originally Posted by justpucky
Right now I'm getting advice on how to handle it. I just found out about the frame at 1830 today. I'll contact them tomorrow and see how it plays out. But my mom recommended a gradual escalation. First be nice, see if they'll fix it. Then get not so nice, bring in the better business bureau, if that doesn't work, threaten the lawyer and the local newpaper. It's never good publicity to mess with a returning serviceman. And the happened literally the day after our plane landed in Muskegon.
I manage a garage and whenever we do an alignemnt we attach a copy of the alignment printout to the workorder so that there is proof that the alignment was done... another thing to consider is even though the rear is out and there is no factory adjustment if the rear is a drum brake setup and does not have ABS you can "shim" the rear end to bring it back closer to spec.. i totally agree with the start nice but don't even bother with the salesman they are just pions in the customer satisfaction chain of command... start with the used car manager then the GM and one suggestion is don't go "out back" to the GM's office say that you want to stay right where you are on the sales floor that way if they say that they are doing nothing for you and you decide to get a bit "vocal" there will be potential new car buyers around... they don't like to have upset customers in the showroom it's very bad for business..... best of luck and keep me informed ... remember to mention that your family has bought cars from them in the past and that you always buy the warranties and that you have no problems letting everyone you know know about what type of service you received at their steelership..
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post #19 of 30 (permalink) Old 08-09-2006, 09:41 PM
 
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Oh yes... I forgot one more thing... you're not stupid... there is no way for you to know that the car had a problem... so don't blame yourself.. blame the dealer... maybe you should go in uniform when you go too that might actually help as well..plus you can be armed if you want to..
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post #20 of 30 (permalink) Old 08-10-2006, 07:21 AM
 
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Wow... Pucky. Terrible situation to be in. I bought my current ride from a small local dealer. It was covered under a 30 day warranty. 3 months later I was putting a tranny it this bastard. Cars suck. American cars suck worse.



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