OK here we go...tech is me and office is person on line.
Tech:"Hello, this is Tech support. How may I help you?"
Office:"Hi, I'm having a serious problem with my computer."
Tech:"Can you please describe it to me?"
Office:"Yes, I need to copy some files to my computer from a CD, but there seems to be no CD drive at the tower box."
I immediately thought there was no way for her computer not to have a cdrom drive, as we had recently checked all the pcs for possible hardware errors and mising parts.
Tech:"Can you look at the front of the tower? There have to be 3 buttons, one for the power, one for reset and one more smaller button, above the others."
Office:"Yes, I can see them."
Tech:"Press that small button. Does it do anything?"
Tech:"So, that's your CD rom drive.."
Office:"Oh, really? I thought this was a stand for my coffee cup"...