I can tell you a few important things to remember.
Once the plane has left the gate with its passengers "Its ON-TIME" by FAA rules.
Further, once its late, its late... to the airplane company it don't matter if its 10mins late or 10hours. Its the same on the FAA paperwork.
I can honestly tell you, that if I was on there... I would have been arrested! NO DOUBT! I would have threatened the pilot and been taken off in handcuffs!
Further, did you know that it is ILLEGAL for your laguage to travel without you. If you change flights and they EVER tell you that your luggage is gone... remind them its illegal and they must return it to you.
You know a lot more than the average passenger, good on ya!
JFK airport is freaking HORRIBLE. It's a wildly overworked hub with double their intended capacity everday and in peak season the system often just fails completely like in the video.
Those decision made outside the plane were done by air logistics and flight operations, both of which work to get each flight operating.
When they're way behind they'll just start picking up phones and saying one word answers to all your questions- yes, no, etc. What they say goes and is final. It sucks.
The part about not feeding the passengers was probably an AL decision most likely because they were considering cancelling the flight, could also be because they pack only slightly more food than needed for everyone on the flight to get a snack.
They didn't lie about the pilot being in the terminal, with the thousands of flight crews circulating around the US, even the best computer systems lose track of pilots and crews. It happens many times a day even at my moderately sized hub.
And about the baggage...that might be a rule somewhere in some law book but I can tell you it is not enforced. If it was, everyone at my airport would have been arrested several times by now.
From a passengers point of view getting the bags on the plane seems deceptively simple when in fact there about a dozen x factors which I can go into if youd like.
You may find it mildly interesting.