So one of my shift managers calls me a little while ago to let me know that we just got a nasty email from one of our clients... For those of you who don't know, I manage a call center... Anyway, the client monitored us remotely last night without our knowledge and heard my moron reps doing all sorts of ridiculous things... Not following the script, not using the proper strategy, etc.
These flucking people are just flucking retards. I am sorry, but the one guy who I am now going to chitcan wasn't using the proper rebuttals and now will not have a job because of it... This is the guy who made almost $20/hr last week... part time. Now I have to climb up my staff's ass too for not identifying these issues beforehand.
I am just so disgusted it's unbelieveable. As cocky as I am, I never really look at myself as someone special at the job... however, when chit like this happens I realize just how incompetant those around me really are. Flucked up thing is, my hands are tied to a certain degree... I didn't promote these retards and I can't fire them either... My flucking HR department is so spineless it's unbearable.
I need a new flucking job.