Outsourcing of Tech Support - TwoWheelForum: Motorcycle and Sportbike forums
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post #1 of 24 (permalink) Old 12-09-2004, 09:37 AM Thread Starter
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Outsourcing of Tech Support

OK I must vent/rant a bit here...

After I completed a "Live Update" of my Norton AntiVirus. I was having some problems with my Outlook sending email. I got to thinkin...I bet N4S could help with this, being that he deals with this stuff all the time.

I call N4S and he tells me..."yeah I've been getting alot of these calls the couple days...turn off your outgoing email scan and it will work" so I did and it DID work.

I told him, that maybe I should contact Symantec on this problem. He told me to just wait it out and he's sure they'll put out another update that fixes the problem.

I was like NOOOO, I can call, how long could it take...(thinking maybe 20 mins) N4S, ends our conversation with a !

Now it's 23:15 Wed night...I call Symantec...watching TV and a little over 45mins later ...some lady answers.

I'm like and I CAN'T UNDERSTAND A WORD THAT IS COMING OUT OF HER MOUTH!!! She's asking me for my name... I'm like "Chris" she is spelling it out C R I S ....no it's "CHRIS" you F'in ****!!! OK OK, she says..."Last name?"...I tell her and she says "No, I need your last name!" I said "That is my last name...and nevermind"

CLICK I hang up the phone and I'm pissed!! After all that wait, and I get some BIETCH that can't hardly speak or understand the ENGLISH language!!! 45mins and I get this!!!


I'm getting ready to flip my F'in lid!!! is wrong with these companies!! I mean seriuosly!!! How do they expect to stay in biz!! Keep your crap here is the GREAT USA!!

I had never expierenced such CRAP!! It was just like that one vid somebody posted with that cartoon calling some tech support....I would really like to see that again if somebody still has the link or the thread...maybe it would make me feel better...

Does anybody feel my pain here... I had to vent.....






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post #2 of 24 (permalink) Old 12-09-2004, 09:42 AM
 
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Welcome to my world
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post #3 of 24 (permalink) Old 12-09-2004, 09:42 AM
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WOW someone could use a little anger management course! LOL

But Gas, the world revolves around $$$$ not quality. So why pay Americans $10=$30/ hour to answer phones when they can send it to India, pay them pennies a day for support. Hopefully you dont call Dell Tech Support too often. You might be able to understand 1/50 people who answer.
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post #4 of 24 (permalink) Old 12-09-2004, 09:56 AM Thread Starter
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No I don't need anger management...I didn't kill nobody...I hung up, vented a bit, went to bed and vented just now on the post...I feel somewhat better. That is anger management...better management than these arsehole companies sending this crap over seas...

Twisty always talks up Dell and their tech support. I also know that they moved a great deal of their tech support back over to the US!




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post #5 of 24 (permalink) Old 12-09-2004, 09:57 AM Thread Starter
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Twisty, no wonder you hate everything!!! This world sucks!! I want to go back to dreaming of CJD all day...




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post #6 of 24 (permalink) Old 12-09-2004, 10:00 AM
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Twisty, no wonder you hate everything!!! This world sucks!! I want to go back to dreaming of CJD all day...

Why dream when you can have the "real"? Or did your wife finally leave you for Tinman??? LOL
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post #7 of 24 (permalink) Old 12-09-2004, 10:20 AM Thread Starter
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Um..ok!




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post #8 of 24 (permalink) Old 12-09-2004, 10:46 AM
 
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The gov't needs to give more tax breaks to companies that don't outsource, enough to correct itself. I agree, it's f'n bullshyt.
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post #9 of 24 (permalink) Old 12-09-2004, 10:48 AM
 
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Thats another reason why I mentioned to just wait, and they'll put out a patch for it soon. Symantec doesn't outsource all of their tech support, but they do outsource some it, so you're chances of getting a half speaking english rep are somewhat increased unless you call late over night, when it isnt as busy, or u get lucky during the day and get an american.
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post #10 of 24 (permalink) Old 12-09-2004, 10:56 AM
 
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I hate towel heads that steal my jobs.
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post #11 of 24 (permalink) Old 12-09-2004, 11:18 AM
 
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It's cheaper in India. AND IT SUCKS. My company just let a bunch of designers go...sent the jobs to guess where....INDIA. Everything is going over there.
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post #12 of 24 (permalink) Old 12-09-2004, 11:31 AM
 
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I called tech support for help with a HP all in one scanner, I too reached someone who could barely speak english with an Indian accent and he said his name was Michael. Yeah, right! And I suppose you live in Kentucky with that accent. There is a simple solution. Corporations only care about 1 thing, money. Don't buy their products, tell everyone you know, and eventually the ripple will reach them.
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post #13 of 24 (permalink) Old 12-09-2004, 11:34 AM
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post #14 of 24 (permalink) Old 12-09-2004, 11:39 AM
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Get used to it! More and more and more and more jobs end up in India, sooner or later everything you pick up the phone for will involve a call to India.


Hello, Habib? Yes, I need a Large with pepperoni.... No.. LARGE... PEPPERONI... yes a pizza... no.. large... ... yes... pepperoni... pep..... per..... oni...

My mom works at a large insurance company, 50% of their jobs have been sent to India as of last Jan. The other 48% are probably coming soon... then they will have a giant ass building for the pres n vice pres of the company to sit in, and maybe a receptionist who will know how to hit the "send call to india" button.

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post #15 of 24 (permalink) Old 12-09-2004, 12:09 PM
 
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Get used to it! More and more and more and more jobs end up in India, sooner or later everything you pick up the phone for will involve a call to India.

Yep and this really bites! We just laid off a couple thousand throughout our company this past March and sent all their jobs to India! The sad part was we even had our trainers going over there training them not even knowing they were training them to take their job. It is really sad!
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post #16 of 24 (permalink) Old 12-09-2004, 12:32 PM
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Yet, somehow, the politicians still say its "Good for our economy"

???

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post #17 of 24 (permalink) Old 12-09-2004, 12:59 PM
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Philippines another country stealing jobs for cheap $
Monday called Sprint PCS to upgrade two phones on my account. After three calls, one hour of wasted time finally got somebody who didnot speak broken english
This outsource crap needs to end

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post #18 of 24 (permalink) Old 12-09-2004, 01:12 PM
 
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Originally Posted by pickle.of.doom
Yet, somehow, the politicians still say its "Good for our economy"

???
I don't know anyone that really says that, it's just that they don't know exactly how to address it. It's not as simple as just stopping.
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post #19 of 24 (permalink) Old 12-09-2004, 01:19 PM
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Maybe you could use 35 free minutes to call India?
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post #20 of 24 (permalink) Old 12-09-2004, 01:23 PM
 
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