I actually like Harleys, but the absolutely horrid service at the dealership I and my friends have been to have convinced me that it's not worth dealing with them, so I spent my money elsewhere.
East Coast Harley, near my home, completely screwed a buddy of mine. He bought his bike from them, and it had a bad front end wobble right off of the lot. When he brought it in for warranty service, they said he must have hit a pot hole and refused to cover it.
That, and a few other things, are the reasons he doesn't go there any more.