Tire Ordering Info That You Need to Know
Letter to Editor: (several magazines)
Having been in the motorcycle community since 1956, you can say that I have been around for more than awhile and longer than I like to admit. This qualifies me to provide you with some info that should be published for your subscribers, which I am one. Please do all your readers a favor and publish this information that could save them lots of money and pain.
Recently, I ordered a set of Continental GO tires, mail order from Chaparral Motor Sports in San Bernardino, California. Upon paying for installation at a local independent shop, they found that the front one was “out of round”. I confirmed this when I rode it home. When I contacted Chaparral, they said I would have to return the tire for them to send to Continental for evaluation. This would have to be done before they would issue me either a refund or send me another tire. This would force me to shell out another $100 and then wait for the evaluation result on the defective tire, before I could receive a refund. Also, I would get soaked for paying for another installation for the second tire. And, to top this off, I had to pay for the return of the defective tire at an outrageous cost of $24.60!! Chaparral WOULD NOT ISSUE A CALL TAG FOR PICK UP!!
You would think that Chaparral would be responsible for these additional charges like the second installation of the tire and the return postage for the defective tire, but they WOULD NOT reimburse for these additional charges. So, when you order a tire mail order, you are at the mercy of the dealer if you get a defective tire. I will be out over $50 extra because the first front tire they sent me was defective!! Is this fair – not in any way is this right, fair or good business practice. What can I do about it? Not much. I contacted the California Consumer Protection and they are looking into it but really have no authority to make the dealer pay the extra money that I am soaked for. I also made a Better Business Bureau complaint .but they can’t do anything either. I wrote a letter to the owner of Chaparral, Dave Damron, and he is avoiding me like the plague and will NOT return any communications via phone or mail.
I returned the tire Nov 16th and they received it Nov 23rd but I have not heard anything and do not have any type of refund to date (Dec 8th). This is one of your advertisers so I know you will probably not print this letter but you SHOULD PRINT this letter for your readers, even if you strip the name of the company. I would think that any dealer that would “stiff” a customer like this could be held accountable if there was public acknowledgement of his lack of ethics. As a subscriber of your magazine, I enlist your assistance in bringing this type of problem to the attention of all motorcyclists who read your publications. Maybe you can do what is right and support the average motorcycle enthusiast, your readers and put pressure on dishonest dealers like Chaparral