so many questions, so few dealers
With this and your other posts, seems as though you're doing a little
homework with the goal being you might be putting your own m/c
joint together. If so, congrats on taking that entrepreneurial
gamble, especially in this still-recovering economy.
Re.: service specifically, posting the Techs' certificates would be
good. Ditto, a no-guesswork posting of typical repair service costs.
And, a printed statement of the shop's commitment to customer
service and open communication. E.g., "We strive to achieve
complete customer satisfaction. If at any time you have any
questions or comments on your bike's repair, please contact
owner ____ _____ or Service Manager _____ @ ________".
A statement like this does help especially a new customer feel
a little more confident that his/her machine will be repaired
properly the first time and at a reasonable cost.