/EXL brand? - TwoWheelForum: Motorcycle and Sportbike forums
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post #1 of 1 (permalink) Old 03-04-2009, 09:22 AM Thread Starter
Join Date: Mar 2008
Posts: 1 /EXL brand?

I am having trouble with a sales website and was wondering if anyone had any advice. I have bought several items from the MotoDirect website over the past few years, and have been satisfied with the products in the past. I just received the men’s leather motorcycle jacket 204 in the mail.
The jacket is pictured as solid black on the website, but actually has three tacky fist-sized “EXL” logo patches on the sleeves and back, which are not mentioned in the description. It also feels about as thick as a trash bag, and the supposedly CE approved armor feels slightly less sturdy than Nerf.
The company stated that I am still responsible for all shipping charges, despite their advertised 100% satisfaction Guarantee, because they reserve the right to sell redesigned products without changing the online photos or descriptions.
Naturally, this sounds like a huge load of BS. The MotoDirect company is based out of Indiana, and I was wondering if anyone in the area knew what administrative bodies I could complain to about what I consider to be blatant false advertisement. They also have an EBAY store, if that matters for anything.
I was also wondering if anyone knew how to find out if a company’s products actually meet CE or DOT standards, because I really can’t picture the jacket’s pads offering any sort of protection and question the legitimacy of their certification.
Thanks for reading, and any help or advice would be appreciated.
wmg1299 is offline  
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