A Bittersweet Reunion for Adam... - TwoWheelForum: Motorcycle and Sportbike forums
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post #1 of 28 (permalink) Old 08-08-2005, 05:50 PM Thread Starter
 
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Angry A Bittersweet Reunion for Adam...

Well there is good news, and bad news. the good news is I got my Bike back!!!

The bad news is the guy is a liar and only replaced my bent fork and my sticking throttle cable and fork seals. THAT'S IT. NOTHING ELSE. WHAT WAS HE SUPPOSED TO FIX YOU ASK? I HAD TO REPLACE THE HEADER (PIPE WAS BENT 2 INCHES UPWARD AND WONT ALIGN WITH PASSANGER BRACKET. AND THE ROTOR (WHICH HE SAID HE ORDERED BUT NEVER DID), AND THE TURN SIGNALS WIRING (WHICH I FIXED MYSELF IN LESS THAN AN HOUR). HE HAD THE BIKE FOR 2 WHOLE MONTHS, AND THATS ALL HE DID. HE LIED TO ME ON THE PHONE EVERYDAY JUST TO TELL ME WHAT I WANTED TO HEAR, AND IT BIT HIM IN THE A$$. I SHOWED UP AT HIS HOUSE, UNEXPECTEDLY TO PICK UP THE BIKE. HE LEFT IT IN HIS DRIVEWAY, PARTS EVERYWHERE, DIRT AND DUST EVERYWHERE, COBWEBS ALL OVER THE HANDLEBARS, AND RUST ON THE ROTORS. THE FUNNY PART IS THAT HE CALLED ME TO COLLECT TODAY AND BASICALLY I SAID F.O AND PISS OFF IM NOT PAYING YOU. okay...no more caps. So. I ordered a Vortex rear stand for the bike (thanks you speedwerks! Ill get more specific in another thread later). The stand works awesome!. I also ordered frame sliders by Euro Racing (thanks again speedwerks). The only problem is that I have to move the radiator resivoir to mount the left side properly which I really am in the dark with that. (once again details in another thread).

So needless to say that the bike has been a frustrating experience. I rode it around in my complex to see what issues it still had. The front end is solid. The rotor is pretty messed up though. I promise pics, but the bike looks like its been outside in the monsoon season for two months (OH WAIT, IT WAS!!! ) and not worthy of a picture yet. But the bikes in my court and I am sending it to a mechanic SHOP not somebodys side work job. Ill get it done right. But not that its monsoon season, there is little time to ride. OH well what can you do!


Rant Complete...
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post #2 of 28 (permalink) Old 08-08-2005, 07:48 PM
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Well keep us updated and let us know how we can help you tackle one problem at a time!




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post #3 of 28 (permalink) Old 08-08-2005, 09:42 PM
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snadamo
You need to pay for the work he did do. If your not happy with service, tell him and anybody else that might seek his services.

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Currently ride 1987 GSXR 50, 1996 Ducati M900, 2005 GSXR 1000
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post #4 of 28 (permalink) Old 08-08-2005, 10:03 PM
 
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Originally Posted by Gas Man
Well keep us updated and let us know how we can help you tackle one problem at a time!
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post #5 of 28 (permalink) Old 08-09-2005, 07:29 AM
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Where'd you take it?
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post #6 of 28 (permalink) Old 08-09-2005, 07:36 AM
 
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Originally Posted by ShanMan14
Where'd you take it?

Yeah...post his name and phone number all over every forum you can find and tell everybody who will listen what a POS this guy is...Also, you have to pay him for any parts or work he did do, even if done poorly, or you are as big a POS as he is...
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post #7 of 28 (permalink) Old 08-09-2005, 07:37 AM
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If he was a friend....I would say, not anymore. Were you insured? If so, take it to a real shop and let them straighten everything out.

You may want to flush your gas tank if it sat outside in the rain for two months... good luck.

YA THINK???
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post #8 of 28 (permalink) Old 08-09-2005, 10:03 AM Thread Starter
 
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Originally Posted by jeeps84
snadamo
You need to pay for the work he did do. If your not happy with service, tell him and anybody else that might seek his services.
Quote:
Originally Posted by bumblebee
Yeah...post his name and phone number all over every forum you can find and tell everybody who will listen what a POS this guy is...Also, you have to pay him for any parts or work he did do, even if done poorly, or you are as big a POS as he is...



I paid him for the fork replacement and seals, and whatever parts he bought. I should have been specific and said I didnt pay him for any labor, because he didnt really do any. He actually called me again and said he didnt have to pay me at all, but I said take the money for the parts and we will call it even. We both agreed that it was a fair decision.

This was a side job for him. Since he is kind of a friend of a friend, all Ill say is his name is Kris (yes, with a K). He is a certified bike mechanic in AZ, but it seems that his lifestyle is so disorganized and time consuming, that he tried to be superman and do it all, and half a$$es his work just to get it done when he could have just said, cant do it, and I would've moved on. Oh well, lesson learned.


I am definitely taking it to a SHOP as in Kellys Kawasaki in Mesa, AZ or somewhere equivilent. There is really not too much time to ride anyway, what with the rain during the day and monsoons during the night this week. The ground is flooded and slippery everywhere. I dont think I am ready for wet roads yet.

the guy that sent me to him feels so bad about it, that he is helping me out with finding another quality (as in people that work or own legit shops) and my transportation needs (I dont have a truck). I will definitely keep you guys in the loop with my situation.

BTW is anyone farmiliar with repositioning or replacing the radiator resivoir so that the frame slider will fit properly?

thanks again for all your support and suggestions!!!
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post #9 of 28 (permalink) Old 08-09-2005, 10:32 AM
 
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Originally Posted by snadamo
BTW is anyone farmiliar with repositioning or replacing the radiator resivoir so that the frame slider will fit properly?
give us a call at the shop and we'll get you taken care of on this one. Anytime you purchase from us, we back up our parts with advice if you're having trouble.


Laura
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post #10 of 28 (permalink) Old 08-09-2005, 12:00 PM
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You always have to be patient with mechanics doing jobs on the side. They may have the knowledge needed but do they have the time.
It took me a long time to find what I believe to be a quality mechanic that I trusted to do the work I didn't want to do or have the knowledge for. The reason I use him is because, he tells me up front how long it will be before he can even start on it and about how long it will take to do the job. He tells me when to bring the bike and when to pick it up. The work is almost always done at the stated time. If you find a shop or person to work in this manner you probably found the shop or person to stick with.
with your search. Sadly, it may take several attempts to find the right place.

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post #11 of 28 (permalink) Old 08-09-2005, 12:59 PM
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Not to knock the dealer..but you may want to check for a private shop instead. They can usually do just as good of work and are either less busy or just better to deal with. Being that the owner is actually involved in the operations of the biz... just a idea!




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post #12 of 28 (permalink) Old 08-09-2005, 05:19 PM
 
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Don't count on a dealer to be much better. You'll get what you asked for but it may take a long time. I had to wait a week and a half for a valve adjustment and tires!! I use my bike for the work commute and its a real pain when I don't have it. All the local shops around here say "Drop it off and we'll call you". F that!! I want an appointment. I have no problem with them calling me the night before and saying we need it tommorow rain or shine. I have a line on a mechanic for a local dealer that does his own work on the side that I'm going to try. My dealer is a good guy and I buy from him when I can but his service work is slow. Good luck and don't be afraid to tell them when the service isn't up to par.

P.S. I feel better now, Thanks!
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post #13 of 28 (permalink) Old 08-09-2005, 06:36 PM Thread Starter
 
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P.S. I feel better now, Thanks!

Hey anything to do to make a fellow TWF'r better about themself
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post #14 of 28 (permalink) Old 08-09-2005, 08:46 PM
 
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Originally Posted by Bandit 6S
Don't count on a dealer to be much better. You'll get what you asked for but it may take a long time. I had to wait a week and a half for a valve adjustment and tires!! I use my bike for the work commute and its a real pain when I don't have it. All the local shops around here say "Drop it off and we'll call you". F that!! I want an appointment. I have no problem with them calling me the night before and saying we need it tommorow rain or shine. I have a line on a mechanic for a local dealer that does his own work on the side that I'm going to try. My dealer is a good guy and I buy from him when I can but his service work is slow. Good luck and don't be afraid to tell them when the service isn't up to par.

P.S. I feel better now, Thanks!
Just to play devil's advocate for a moment (sorta) ... it's not that easy to schedule jobs, especially during the summer.

Everyone wants their bike done now. The problem is ... for every person that says they'll bring in it as soon as you have time (or when they make an appointment) and actually does, about 4 other guys don't. So you get screwed (as a shop). The only thing you can do is book in the jobs and get them done as fast as you can. Sometimes that means telling people it's going to be a week. Then add on top the complexity of parts ordering - some parts are one day away, others 3, others a week ... and you don't know what you need until you get the bike in and start tearing into it. It really isn't as easy as it seems

There as one point this summer where we stopped accepting work because we were so backed up.

- Roach
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post #15 of 28 (permalink) Old 08-09-2005, 11:34 PM
 
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Originally Posted by SpeedWerks.com
Just to play devil's advocate for a moment (sorta) ... it's not that easy to schedule jobs, especially during the summer.

Everyone wants their bike done now. The problem is ... for every person that says they'll bring in it as soon as you have time (or when they make an appointment) and actually does, about 4 other guys don't. So you get screwed (as a shop). The only thing you can do is book in the jobs and get them done as fast as you can. Sometimes that means telling people it's going to be a week. Then add on top the complexity of parts ordering - some parts are one day away, others 3, others a week ... and you don't know what you need until you get the bike in and start tearing into it. It really isn't as easy as it seems

There as one point this summer where we stopped accepting work because we were so backed up.

- Roach
it is peak rideing season right now...everyone wants to stay on the road. Shops can only do what they can get done...I call around to different shops to see which one can get me the best price, and the quickest..I attempt to do the work myself first if I can.
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post #16 of 28 (permalink) Old 08-10-2005, 05:22 AM
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FWIW, I've had work done at Town & Country Motorsports in Chandler and they always treated me well.
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post #17 of 28 (permalink) Old 08-10-2005, 06:51 AM
 
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Originally Posted by SpeedWerks.com
Just to play devil's advocate for a moment (sorta) ... it's not that easy to schedule jobs, especially during the summer.

Everyone wants their bike done now. The problem is ... for every person that says they'll bring in it as soon as you have time (or when they make an appointment) and actually does, about 4 other guys don't. So you get screwed (as a shop). The only thing you can do is book in the jobs and get them done as fast as you can. Sometimes that means telling people it's going to be a week. Then add on top the complexity of parts ordering - some parts are one day away, others 3, others a week ... and you don't know what you need until you get the bike in and start tearing into it. It really isn't as easy as it seems

There as one point this summer where we stopped accepting work because we were so backed up.

- Roach
It is true it's the summer season, but to play Devil's Devil's Advocate ( ? ), some shops use that as an excuse. The local shops here have a 'Pit Pass' program that bumps customers who've paid in excess of $200 - $400 for a service that automatically puts them at the head of the line. It's been my understanding that sometimes the wait you have to endure, is sort of an incentive for you to 'consider' the 'Pit Pass'. I don't necessarily fault them, it's a good business choice, but it also means I trust them a little less.

I've also become leery of dealers ever since my first and last visit, involved one finding a few hundred dollars more worth of stuff I should have fixed when I brought the bike in, then while it was in another $300 hundred dollars worth of stuff. Magically making the bill about $1000. Seems a few new customers ( some others I knew that had to bring their bikes in, and it was their first time there ) also seem to hit that magic number as well. Only after I told the shop to just stick to what I asked, did a few experienced riders explain to me to expect that. "Expect that?" I also had the bike looked over by a few others and they couldn't see why I would have needed the suggested repairs. Including one of their sister shops.

Also it seems that when the dealer orders something it's always "...about 3 days", ...but two weeks later you're calling them bugging them for the umpteenth time about your bike. Which is what led me to Speedwerks, who strangely enough can actually get the same part at half the price, ...in 3 DAYS!!

I've since hooked up with someone who's been riding & working on bikes for 20 years. Unless it's major, and I really don't feel confident with him working on it, I'd avoid a dealer like a plague on your wallet. If you can find someone to help you with the repairs, order the parts from Speedwerks & get busy. Otherwise look for a heavily recommended private shop.
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post #18 of 28 (permalink) Old 08-10-2005, 09:32 AM
 
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It is true it's the summer season, but to play Devil's Devil's Advocate ( ? ), some shops use that as an excuse. The local shops here have a 'Pit Pass' program that bumps customers who've paid in excess of $200 - $400 for a service that automatically puts them at the head of the line.
Are you serious? So they are saying that if you are needing service that cost more money you get bumped ahead of others? Am I reading that correctly???

Laura
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post #19 of 28 (permalink) Old 08-10-2005, 09:55 AM Thread Starter
 
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Originally Posted by ShanMan14
FWIW, I've had work done at Town & Country Motorsports in Chandler and they always treated me well.


Thanks Shan for the suggestion, Ill Google it up and have a look see...


All I really need done is the one rotor and the front and rear turn signals. All the wiring is fine, I tested them all out. Speedwerks helped me out with my radiator resivoir issue. Their customer service is Top Notch! I could do all that stuff myself. However, I dont trust the integrity of the previous mechanic's work, so maybe a professional once over would be a good idea...
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post #20 of 28 (permalink) Old 08-10-2005, 10:02 AM
 
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Originally Posted by SpeedWerks.com
Are you serious? So they are saying that if you are needing service that cost more money you get bumped ahead of others? Am I reading that correctly???

Laura

No, some places offer an additional service called the 'Pit Pass'. Basically you pay an additional $200 - $400 annually, usually pushed at the time of purchase of a new bike. This 'Pit Pass' entitles you to almost guaranteed same day service on small services, and bumped to the 'head' of the line on other services. It's just a way to make a little extra money on those who don't like to wait. Who does? You can't blame them for the service. What does suck though, is if the service intentionally impacts the time a 'regular' customer waits on his/her bike.

The expensive service thing, was a personal experience, and the experience a co - worker had at the same shop when he had to bring his bike in. Seems that first time customers at the shop for major service can find their bill magically creep to the 1K mark, based on the 'suggestions' of certain persons at the service dept. Only after I experienced this, was I informed about looking for people who can help you service your bike. Seems the place's approach to service has spawned a network of do it yourselfers in my area, which is what I was informed to look for.
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