Never again... Yamaha's Y.E.S. warrenty - TwoWheelForum: Motorcycle and Sportbike forums
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post #1 of 43 (permalink) Old 07-20-2007, 01:02 PM Thread Starter
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Never again... Yamaha's Y.E.S. warrenty

So I was getting the 2005 R6 serviced and found out that it needs a new cam tensioner and cam chain. Cost me like $150. But it also needs the timing to be redone and a valve job. So it's covered under the extended warranty that I have, right? Well, that's what I thought. Until the service department calls Yamaha Extended Service department and they say, "Oh wait, we forgot to tell you that if you're not a Yamaha dealer, you can't service the bike."

So the problem, well, I have to pay out of pocket. The extended service is next to useless, especially since they won't accomdate with no Yamaha dealers in my area and only Kawasaki, Suzuki and Honda. The nearest dealer that does Yamaha, well, let's just say that they are under investigation by the local police department for stealing peoples bike about two to three weeks after they put them into that dealer for service!

Yamaha said that I can get what is left on the warranty refunded to me.

The thing now, well, lets just say that I will NEVER, EVER buy a Yamaha again. So I am switching to Honda or the Ducati and Aprillia. Anyone want this bike when I sink like $500+ into it for parts and service?
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post #2 of 43 (permalink) Old 07-20-2007, 01:16 PM
 
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Wow, you need to post up in that poll with the guy choosing his next 600CC bike... make sure he know's about the Yammy service plan.
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post #3 of 43 (permalink) Old 07-20-2007, 01:31 PM
 
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Don't ever buy extended warranty plans! They fluck you over everytime!!! All they do is take your money, then when you do have a problem they have an excuse saying its not covered.

That sucks ass Graf.
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post #4 of 43 (permalink) Old 07-20-2007, 01:42 PM
 
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If the dealers and manufacturers didn't make money on the extended service / warranty plans, they would not offer them.

for the trouble. My advice, go Italian!
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post #5 of 43 (permalink) Old 07-20-2007, 02:07 PM
 
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Originally Posted by R1up0n1 View Post
Don't ever buy extended warranty plans! They fluck you over everytime!!! All they do is take your money, then when you do have a problem they have an excuse saying its not covered.

That sucks ass Graf.
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post #6 of 43 (permalink) Old 07-20-2007, 03:00 PM Thread Starter
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Well, the worst thing about it. Actually, what my grandfather who is a lawyer is getting involved in for, is the fact that their warranty papers say:

"Y.E.S. (Yamaha Extended Service) covers almost every part of your Yamaha that's not a normal wear part. And Y.E.S. is honored by authorized Yamaha dealers nationwide"

HOWEVER...

The guys at Yamaha say that it says "ONLY authorized Yamaha dealers nationwide". So yeah, grandfather says that is bullsnit and he will write a letter to the Yamaha Corporation about it, I've provided him the address, with my bill for out of pocket expenses, which he wants reimbursed as well as the full amount of the Y.E.S. plan or he will take them to court over it.
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post #7 of 43 (permalink) Old 07-20-2007, 03:03 PM
 
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Nice to have a lawyer in the family.
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post #8 of 43 (permalink) Old 07-20-2007, 03:05 PM
 
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https://www.twowheelforum.com/showthread.php?t=19605

Always READ BEFORE YOU SIGN.....extended warranties are only as good as how they are written....read them cover to cover before you choose. Frequently extended warranties from different providers cover (or don't cover ) based on dealer participation, or not. You also need to check with you state consumer protection agency; some states do not allow restriction of service provisions, only that the provider be a licensed shop....

The problem is that many people spend 8, 10, or $12000 on a bike, get all this paper, in the form or warranties, owners manuals and copies of contracts.....and then NEVER open them up and read them. Then a problem happens, and because they never read what THEIR obligations are, they get caught flat-footed because they didn't read that pesky "fine print".

I'm not trying to sound unsympathetic....but before you go take the service writers word for what it covers or not....go READ what your plan says...it is all in there, and service writers have been known to be wrong, or lazy or stupid...

......or dishonest.....

READ THE DAMN CONTRACT
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post #9 of 43 (permalink) Old 07-20-2007, 03:05 PM Thread Starter
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Caution for buyers...

This is a personal experience with my own 2005 Yamaha R6. I am cautioning, warning, and seriously urging ANYONE who is looking for a new bike NOT to buy Yamaha...

Situation...

My R6 started to lose a lot of power, especially in the top end. I thought that it was because the people who had put on my full race exhaust and PCIII didn't tighten the header bolts down to the like 8ft/lbs torque. But on closer inspection from a dealer, it wasn't that.

I found out that it needs a new cam tensioner and cam chain. Cost me like $150. But it also needs the timing to be redone and a valve job. So it's covered under the extended warranty that I have, right? Well, that's what I thought. Until the service department calls Yamaha Extended Service department and they say, "Oh wait, we forgot to tell you that if you're not a Yamaha dealer, you can't service the bike."

So the problem, well, I have to pay out of pocket. The extended service is next to useless, especially since they won't accomdate with no Yamaha dealers in my area and only Kawasaki, Suzuki and Honda. The nearest dealer that does Yamaha, well, let's just say that they are under investigation by the local police department for stealing peoples bike about two to three weeks after they put them into that dealer for service!

Yamaha said that I can get what is left on the warranty refunded to me.

Well, the worst thing about it. Actually, what my grandfather who is a lawyer is getting involved in for, is the fact that their warranty papers say:

"Y.E.S. (Yamaha Extended Service) covers almost every part of your Yamaha that's not a normal wear part. And Y.E.S. is honored by authorized Yamaha dealers nationwide"

HOWEVER...

The guys at Yamaha say that it says "ONLY authorized Yamaha dealers nationwide". So yeah, grandfather says that is bullsnit and he will write a letter to the Yamaha Corporation about it, I've provided him the address, with my bill for out of pocket expenses, which he wants reimbursed as well as the full amount of the Y.E.S. plan or he will take them to court over it.

The thing now, well, lets just say that I will NEVER, EVER buy a Yamaha again. So I am switching to Honda or the Ducati and Aprillia. Anyone want this bike when I sink like $500+ into it for parts and service?
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post #10 of 43 (permalink) Old 07-20-2007, 03:27 PM
 
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my opinion... always get a second opinion.
how many miles on the bike? verify that it really does need a valve job. ask why it needs one. then ask for a compression test to verify valve leakage.

I don't think this is a manufacturer problem, it's more like a dealership problem.

-a|ex
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post #11 of 43 (permalink) Old 07-20-2007, 03:57 PM
 
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post #12 of 43 (permalink) Old 07-20-2007, 04:02 PM Thread Starter
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Quote:
Originally Posted by Back _Marker View Post
my opinion... always get a second opinion.
how many miles on the bike? verify that it really does need a valve job. ask why it needs one. then ask for a compression test to verify valve leakage.

I don't think this is a manufacturer problem, it's more like a dealership problem.

-a|ex

Ok, the compression test was done. It was bad, burning carbon. The chain is stretched over two teeth past what it is supposed to be and the mechanics even said they are surprised that the bike even runs. The way I figured out something was wrong was because it was 'leaking' exhaust fumes (you'd stink if you rode it) but I thought that it was cause the headers weren't tighted properly. But the power, well, the bike went from topping out in 5th gear @ like 175+mph to not even being able to hit 120mph while tucked, no wind, straight road in 5th gear full throttle.
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post #13 of 43 (permalink) Old 07-20-2007, 04:07 PM
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Im starting to hear lots of complaints about the R6. Did you see KatanaPilots thread about his R6?
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post #14 of 43 (permalink) Old 07-20-2007, 05:29 PM
 
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Sounds like a dealership problem to me too. And maybe you got a bad bike, it happens. I've had two Yamaha dirtbikes and never had a problem with them, I don't think it's the company in general.

If you want to get something done at dealerships and the people you're talking to won't do it, go over their heads. That's what works for me. They may not like you afterwards but it gets **** done.
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post #15 of 43 (permalink) Old 07-20-2007, 06:39 PM
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I here tons of problems about all kinds of bikes. Most cases the operator is just a moron and would break anything they got their hands on.

I wouldnt take my bike to anywhere but a Yamaha dealer for warranty service anyway.

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post #16 of 43 (permalink) Old 07-20-2007, 09:40 PM
 
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My dirtbike is a Yamaha and ive had no problems with it...im actually thinking of getting and R6S as my second bike...
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post #17 of 43 (permalink) Old 07-24-2007, 01:37 AM
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Try a simpler approach... take it to the next closest Yam dealer. Problem solved!!!

I can't understand why you would be so surprised that your Yam warrenty is only good at a Yam dealer!!

That is like taking your Ford into a Chevy dealer for warrenty work!




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post #18 of 43 (permalink) Old 07-24-2007, 02:09 AM
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Quote:
Originally Posted by Grafixx01 View Post
KP....

You should check out the thread that I started about somewhat of the same issue. Mine is the cam chain and cam tensioner, I HAVE the extended warranty on my 2005 R6 with 20K on it. Yamaha says that their warranty package says that the warranty is ONLY valid at authorized Yamaha dealers. So I said I want a copy of the paperwork that I signed and dated with that on it. So they faxed it to me at work...

Hmm... After careful examination by myself and my grandfather who is a lawyer, we both ONLY found that their paperwork says that the "Y.E.S." warranty is "Honored at Yamaha dealers nationwide". It does NOT say anything about ONLY being serviced under extended warranty from Yamaha dealers, so yeah, good thing I've got a lawyer in the family that's going to take care of that.

I even tried to argue with them as extended warrantys are usually serviceable by ANYONE, even Harley Davidson, who is like sticklers for only allowing HD dealers to work on their bikes, don't give a hoot if its under an extended warranty.

Read my post https://www.twowheelforum.com/showthread.php?t=19858

Needless to say, like I say in the post, I won't buy snit from Yamaha ever again and people I know who race are going to start spreading the word at the track. I'm switchin' to Honda.
Seriously! Get a grip! This should be no surprise. Yam is not going to pay a Kawasaki dealer to service a Yam. That's just stupid! Further, most manufactures require their AUTHORIZED SERVICE CENTERS and/or DEALERS to send their mechanics to tech training yearly. Some manufactures require only one mechanic to go to authorize the whole shop and others make every tech go. This is why many dealerships that carry multiple brands will only have one or two techs for each brand.

Further, merging your threads and putting in Yam.




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post #19 of 43 (permalink) Old 07-24-2007, 02:56 AM
 
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I was kinda wondering the same thing. Why would you expect Yamaha to honor a warranty anywhere other then at a Yamaha dealership?
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post #20 of 43 (permalink) Old 07-24-2007, 05:26 AM
 
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I had that plan on my 02 R6 and it paid for a swingarm and everything that a battery explosion ruined..So it paid for its self..Im on the fence in this one.
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