[Trip]

Ok, let me start off with you are never going to believe this, but some of you might have experience with this sort of thing so who knows. My brother brought his Katana in for service since it is under warranty. Well his bike was prestine and takes great pride in never dropping a bike. When he went to get it back today he noticed a bunch of scratches and a screw loose on the windshield. As he examined the bike more he found that the engine cover was scraped up and the fairing had been broken and some other things. His bike is not but a year old. He said it looked like it was dropped at slow speed or just from getting knocked over. They also left a small garage door opener on his key chain like someone had taken it home for the night and forgot to get their opener off his key chain. They have offered to replace all the damage parts, but that doesn't really give him any piece of mind that he can no longer sell his bike with the tag "never been dropped." He was seriously considering selling his bike in the next few weeks to get a GSX-R 600 too. Is their any alternative to just having them replace the parts or is that all he can do without seeking legal action?

I will try to get pics soon, but I am tired from work and don't feel like going out tonight.

 

[JK_DILLA]

WTF!?!??!?!?!?!?!!! I'd be livid!

 

[Trip]

WTF!?!??!?!?!?!?!!! I'd be livid!

Yeah, he isn't in a happy mood right now. I don't really want to go get pics tonight because I am scared to be around him right now. He is pretty angry.

 

[R1up0n1]

ahh man that is nuts Vol. That is probably all he is going to get out of them just replacing the damaged parts. I can't see anything else happening unless he took legal action. i would suggest they replace those parts, then give him ONE HELL of a deal on a new Gixxer 600.

This is just why I don't take any of my vehicles to get serviced...I just don't trust any techs anymore....I have my reasons...too many screw ups.

:damn: it's not even my bike and I'm pissed off about this. :cursin: this is total :wbs:

 

[DLIT]

It's a good thing he took pics. Hopefully he has a record stating that the dealer is responsible. If he gets a lawyer involved I think he could get more than plastics. Heads would be rolling if it was me. My dealer has put scratches on my bike that I've noticed. The put a bunch on the swingarm when they were changing the tire and scratched it with the caliper. I didn't notice until a week or so later when I was cleaning it. I then took it in for another thing and there were scratched on my pipe. That put me overboard. All the manager would do is give me a $50 gift cert to their store. I took it and left. Now my bikes been in the shop for over two months. I'm gonna go through it like mad when I get it back. I'm bound to find something.

But this isn't about me. I'd tell him to tell the dealer to replace everything down to the last bolt. Also tell him to keep the old plastics too. You never know when he wants to track it or sell the damged ones somewhere. Keep us informed for sure.

 

[pickle.of.doom]

Maybe he should just tell him to forget about the repairs, he just wants a HELL of a good trade in price on something new (bought from them, they should be willing to sway quite a bit)

 

[DLIT]

Hmmm. That might work.

 

[ne1469]

WTF!?!??!?!?!?!?!!! I'd be livid!

:iagree: Id tell them replace with new bike or get new bike at dealer cost or well below dealer cost or Ill sue your A$$e$

 

[JEKYLL]

WOW...dude, I'm sittin here shakin just imagining how I'd handle that one...so your sayin they didn't even say anything...I guess maybe noone knew but the tech that took it home...man...that's amazing! Don't let him,let them go without gettin REPLACMENT in one way or another...man that sux!

 

[R1up0n1]

:iagree: Id tell them replace with new bike or get new bike at dealer cost or well below dealer cost or Ill sue your A$$e$

Being aggresive towards the dealership at first isn't a good idea, he should try to handle it in a professional manner at first, then see where it leads to from there.

 

[ne1469]

Being aggresive towards the dealership at first isn't a good idea, he should try to handle it in a professional manner at first, then see where it leads to from there.

Good point...if they are professional & value their customers & reputation...they would probably go above & beyond with getting u taken cared off...if theyre not...then take them for all theyve got.

 

[JEKYLL]

Yea...you wouldn't want to do somthin stupid but you also gotta let them know you aint lettin it go...I've seen dealers try to pull shiot on guys,instructors,with thirty years in the biz...unless you lay it out right away they're goin to try and get over!!!They couldn't care less about your bizness,don't think for a second they value your bizness, Maintain coolness,think it through and go in there knowin what's up!

 

[Gas Man]

I'd be pissed :rant: and I would be gettin some $$$ for that ****! Plus I don't think the "never been dropped" thing is a big deal if it is repaired well! Most will never know!

 

[jeeps84]

Been there done that.(except with a car)

All they are obligated to do is, Fix any damage you can prove happened while vehicle was in their care. It doesn't matter how old or new it is.
The fact that they are willing to fix damages already is a good sign. I've had major battles over scratched rims from tire changes in the past. Its not fun when they deny responsibility.
If he is ready to buy new now. He might want to consider offering to trade his bike with damage for a better deal on a new one.
If he is not ready to buy. Let them fix the bike. Look for the little things like scratches on the pegs, leavers, bar ends, shifter, break pedal and mirrors. If all that is good. He can still claim he has never dropped or damaged the bike.

 

[R1up0n1]

All they are obligated to do is, Fix any damage you can prove happened while vehicle was in their care. It doesn't matter how old or new it is.
The fact that they are willing to fix damages already is a good sign. I've had major battles over scratched rims from tire changes in the past. Its not fun when they deny responsibility.
If he is ready to buy new now. He might want to consider offering to trade his bike with damage for a better deal on a new one.
If he is not ready to buy. Let them fix the bike. Look for the little things like scratches on the pegs, leavers, bar ends, shifter, break pedal and mirrors. If all that is good. He can still claim he has never dropped or damaged the bike.

He probably signed some waiver in the paper work saying they are not held responsible for any damage or something.

 

[jeeps84]

Most shops have dummy signs posted that they are not responsible for fire and or theft. I think that's is BS as well.
I dought he signed anything to that effect and most any court would demand the bike to be repaired to original condition on delivery to shop. Any thing else would be luck on either party.

 

[JEKYLL]

Man,"#$&*" that! A scratch on the paint,a grease mark on the leather,thats all covered under that fine print B.S. but when you know someone took it home and dumped it,then tried to play the dumb roll...Man I'd give em one chance to make good real quick...

 

[R1up0n1]

Maybe larryg can shed some light on the subject since he's the general manager of a bike shop. Send him a PM and see what he thinks they should do.

 

[JK_DILLA]

can you go in the back and watch them do the work on your bike? That would make me feel better. $%^%$#^%$ never get things right....

 

[Trip]

He decided he is mostly likely going to let them repair it. He is also going to contact suzuki and let them know about one of their dealerships.