In Houston Ex Imports has caused ill feelings towards a lot of riders in Houston... with there poor service department and their Standard crooked used car style of financing of what to be Squids... real respectable riders stay away from that place... Ex Imports
Motorcycles Unlimited is very well-thought-of... I have taken my bike there for service many times and every time it has turned out for the good...And a lot of the seasoned riders frequent Patrick’s shop...they may not have a lot of gear to choose from but they always have deals for the HSN forum members.. Like the tires I got from them...www.motorcycles-unlimited.com ]Motorcycles Unlimited[/URL]
I had some battery acid damage on the exhaust and swingarm when I purchased the bike. After two weeks in the shop for those two simple replacements...I go to pickup the bike and they changed the wrong side exhaust.
So, I ask the service guy did anyone inspect this bike after the repairs? He tells me yes, so I then ask WTF? Why is the exhaust acid stain still there? Another week before they replace the correct one.
My bike has a recall for cam chain tensioner. This time the mechanic over torques a bolt that requires the cases to be split to repair.
So they temporarily weld the crack.... then I go back a few weeks later and they don't want to tear my engine down to fix there f'up. (due to cost).
Then the service manager says " Do you real want us to tear your Brand New engine apart for this? It will never be the same and may develop leaks." So, I said your right I wouldn't trust you to change my oil.
I end up settling for a 4 yr extended warranty. (no cost).
Fortunately no leak 'til this day (4yrs later) but I never have and never will let them touch my bike again. uke:
A month ago i ordered new helmet visor gears from a shop in New Orleans. They never called to tell me my parts were in, so i called them and they said they werent there and that i never ordered them. So i had to go and show them my reciept and order them again. Apparently they had come in and sold them to someone and wrote that i had already picked them up. WTF! Now i have to make a 3rd trip to New Orleans this saturday and go pick my stuff up finally. There was only one really good shop here and they went out of buisness 3 months ago. Go figger.
I like my local Jap shop for sales. Waynesville Cycle Center
The sales manager and I are on first name basis and speak to each other in Wal-Mart.
The parts department and shop are :skep:at best.
Always new people.
I hate that, you never know if they know what they are doing.
My Duc shop is cool. Myers Motorcycles
They have been honest with me and have actually directed me in ways to save money even if I wasn't spending it with them.
I got a good price on the only bike I have bought from them but there parts department sucks A$$.
Never order the right part the 1st time.
I get my Italian parts from another Duc dealer and maybe my next Duc. Touring Sport
honda of troy, friends with all the guys and they do a good job! :thumbs: sales department can actually answer questions instead of blowing bs, i miss that place, to bad i had to move and couldnt take them with me :hug: :sob:
Suzuki dealer of swansea, MA....they suck first of all they tried to sell me a used 2001 GSXR750 with over 8,000 miles on it for 8G's. I end up buying my 98 GSXR750 with 5,000 miles for $4500 bucks from a good friend.....i wanted a spare key so i called them up and they told me they had it in stock, i get there guess what! no key in stock...i needed a chain and sprocket kit 525 chain ....sorry we can't order that combo so you should really go to a 520 aluminum kit....No thanx....How much oil do i need to do a complete oil change with filter ....Oh 4 quarts....Wrong again suzuki of swansea only 3qts ......i won't even go there for an inspection sticker ...........
I have had some bad luck with shops. Local Honda Stealer can kiss my hairy posterior. I wouldn't buy a stick of gum from those knuckle-heads. That's Wilmington Honda boys and girls...
Another shop in town (name witheld, because they made it right in the end) sold my wife an Arai helmet with a 4 year old date stamp. It then took a couple weeks to get her a new helmet in. The guy thought I was a pain, but he put up with me with a smile...
Another shop in town takes a metric lifetime to get parts in...
Luckily, I travel a lot. Southeastern Cycles in Fayetteville has been good to me. They get things in quickly and at a fair price.
Honestly, I do my own work and mail order most everything I need. If the shops don't have it in stock (which they never do), I figure why should I pay a premium, spend my gas, and put up with their BS to get my stuff??
To all the shops out there, 2 words - CUSTOMER SERVICE!! Think about it.