What operating system are you using? What browser are you using? Can you take a screen shot (print screen, copy to paintbrush)? Did you ever have them? What's your screen resolution? Is there a scroll bar?
Ive had trouble with smilies on firefox before..they worked, but took an extra long time to load up.. are you showing all red x's where the smilies would be or is the smilie area just not there at all ?